How long will shipping take?
We have various shipping options available for you to choose from. However our free delivery option is within 3-5 business days. If you need your order sooner, please upgrade to First Class.
If for any reason there is going to be a delay, you will be contacted.
How are orders sent?
Orders are sent via Royal Mail.
If you have a particularly large order, it will be sent via a courier.
Is your packaging eco friendly?
We send out orders in cardboard boxes or paper postal bags. Sometimes we reuse packaging such as bubblewrap!
What are your UK delivery charges?
Orders £35 and over are FREE saver shipping, or you can upgrade for a small cost.
Orders under £35 are as follows:
£2.95 for saver shipping
£3.95 for speedy shipping
£4.95 for tracked 48 hour shipping
£5,95 for tracked 24 hour shipping
Do you ship worldwide?
We currently just ship within the UK and Europe (European customers PLEASE NOTE customs fees and taxes may be applied - these are at your expense)
What is your European delivery rate?
Flat rate of £12 on all orders, free over £100.
RETURN & EXCHANGE POLICY
There's a problem with my order, can I return it?
Yes! Please contact us within 14 days of receiving the item, and we will sort it out for you. Items must be received by us within 30 days of you notifying us of the return in order for the return to be processed.
An item I ordered is faulty, what do I do?
If you receive a faulty item, please contact us with a description of the fault and a photo where possible. We will be happy to assist in resolving the issue for you.
I ordered the wrong item, can I exchange it?
Please contact us and we can assist you.
How do I return an item to you?
Please note: return delivery charges are your responsibility unless an item is faulty or the item was sent in error. We would recommend that you obtain proof of postage (free) and send any returns using a tracked service. Unfortunately, if the items do not reach us, we would be unable to process a refund.
For faulty items, you will be provided with a free returns address label.
Please include your name and order number in the returns package.
Please contact us for return address details.
As soon as your item is received by us and we confirm it is its original condition, a full refund (excluding shipping) will be processed.