SHIPPING POLICY

How long will shipping take?

We aim get your parcel to you within 3-5 business days.

If you require your order sooner than this, please contact us here to let us know.

If for any reason there is going to be a delay, you will be contacted.

How are orders sent?

Orders are sent via Royal Mail. 

If you have a particularly large order, it will be sent via a courier.

Is your packaging eco friendly?

Where possible we reuse packing - whether this be paper bags, bubble wrap or boxes. If we are unable to reuse packaging then we will send out orders in cardboard boxes or paper postal bags. 

What are your UK delivery charges?

Orders £30 and over are FREE

Orders under £30 and under are £2.99

Spend £40 or more and receive a free gift

 

What are your international shipping charges?

Anywhere outside the UK is a flat rate of £15.

Do you ship worldwide?

Yes, we can ship worldwide.

RETURN & EXCHANGE POLICY

There's a problem with my order, can I return it?

Yes! Please contact us within 14 days of receiving the item, and we will sort it out for you. Items must be received by us within 30 days of you notifying us of the return in order for the return to be processed.

An item I ordered is faulty, what do I do?

If you receive a faulty item, please contact us with a description of the fault and a photo where possible. We will be happy to assist in resolving the issue for you. 

I ordered the wrong item, can I exchange it?

Please contact us and we can assist you.

How do I return an item to you?

Please note: return delivery charges are your responsibility unless an item is faulty or the item was sent in error. We would recommend that you obtain proof of postage (free) and send any returns using a tracked service. Unfortunately, if the items do not reach us, we would be unable to process a refund.

For faulty items, you will be provided with a free returns address label.

Please include your name and order number in the returns package.

Please contact us for return address details.

As soon as your item is received by us and we confirm it is its original condition, a full refund (excluding shipping) will be processed.

Stay up to date - follow us on Facebook and Instagram @DinkyDodoLtd

tp_social_logo.png
  • Facebook
  • Instagram